Click on the link below to access our Support Portal to submit Severity 2-4 cases, or see the status of a case.
Please, call us for all Sev-1 issues.
All service requests logged with support are assigned a severity level from 1 to 4 based on the impact on your business. The customer determines the initial severity level when placing a request for assistance. Severity levels may be changed after initial contact and assessment of the issue from a Tech Data Support Engineer, providing the customer is in agreement.